The staff was courteous. the room was airy. - Everything was brand-new. - Booked a room with a good bed.

The total stay was fairly nice on a business trip. Excellent and amiable staff, provided information if needed. The rooms were tastefully decorated and airy with a good bed. Everything was simply brand-new.

Units on the upper floors.

The location here was perfect, just a short 12-mile distance from Carlos Rovirosa Perez airport, making it very easy to get to.

The friendly service combined with the outstanding food. Big size and well-appointed rooms, a large bathroom.

The location of the hotel is marvelous, just a short walk to Villahermosa, the ruins of the Mayans, and the restaurant. It is an elegant building with reasonably spacious and airy rooms on the upper floors.

As always the hotel is very comfortable and well located

In this first semester of the year I have stayed at least 12 times, so I am a very frequent client of the hotel. Yesterday at my check in they had a problem with their card system and they couldn't make my warranty charge, it was pending and they told me they would let me know by mail or phone when the problem was solved and I passed my card. I arrived after a long dinner at the hotel around 1 am and my key was not working, it turns out that it was not working because they had blocked it intentionally because of the card, because when I went down they told me that. So instead of warning me and doing this process before going to dinner or if it was later I would have known beforehand that I had to do it, but unfortunately it was not like that, then after 1 am, even though I was leaving the hotel at 7 am they made me do the process even though I explained to them that it was a problem of theirs, that it was already late, that they never warned me, in short, very bad judgment for such a regular client.

I loved having a flat-screen TV with cable channels, climate control, and a personal safe in my room, and the location was fantastic, very close to La Choca Park.

Stunning property, convenient location, great food, superb service, free upgrade, helpful staff.

Nothing, it is perfect.

Beautiful facilities, with upscale architecture and well-equipped rooms. Quiet atmosphere with rooms facing a central patio. Courteous and helpful staff. Excellent breakfast and free parking.

I had a fantastic stay at this hotel. The rooms were spacious and well-equipped, with a large and luxurious bathroom. The central patio ensured a peaceful and quiet atmosphere. The staff were courteous and helpful, ensuring that I had everything I needed during my stay. The breakfast was excellent, providing a delicious start to the day. Additionally, the hotel offered free parking, which was convenient for me.

Can't think of anything.

Located in the heart of Villahermosa, this hotel offers a convenient stay for travelers. The spacious bedrooms and elegant decor create a luxurious atmosphere. The breakfast service is exceptional and the food is delicious. The hotel provides a strong wifi connection and a spacious desk area, making it ideal for business travelers. The tropical rainstorm scent throughout the rooms adds a pleasant touch to the experience. The small pool allows for a refreshing dip after a long day.

The front desk staff could benefit from being more enthusiastic and proactive in assisting guests.

I had an exceptional stay at a beautiful hotel in the Villahermosa region. The staff was extremely friendly and helpful, assisting me with getting around and experiencing the local culture. The hotel facilities were superb, with a luxurious ambience reminiscent of old haciendas. The rooms were spacious and beautifully decorated with artwork from local artists. The restaurant had a chic atmosphere and the food was delicious. Additionally, the location was convenient, making it easy to explore the surrounding area.

There was nothing I didn't like.

This hotel is great value for money, especially considering the prices of other hotels in the area. The attention to detail is impressive, with thoughtful touches like complimentary toiletries and items you might have forgotten. The location is also fantastic, being in the best area of the town and close to the ruins of the Mayans. The staff is friendly and the service is top-notch. The rooms on the upper floors are spacious and comfortable, with good beds. The breakfast included in the stay is delicious and satisfying.

No improvements needed, everything was perfect.

Grand and high-standard interior with spacious, Dubai-style rooms featuring a luxurious bathroom. Friendly and accommodating staff. Central patio ensures a quiet stay. Excellent breakfast and free parking available.